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Call key data
Network of Safer Internet Centres (SICs)
Funding Program
Digital Europe
Call number
DIGITAL-2025-BESTUSE-08-NETWORKSICs
deadlines
Opening
15.04.2025
Deadline
02.09.2025 17:00
Funding rate
50%
Call budget
€ 42,000,000.00
Estimated EU contribution per project
between € 300,000.00 and € 3,700,000.00
Link to the call
Link to the submission
Call content
short description
The objective of the topic is to continue to support national Safer Internet Centres (SICs), which may be composed of one or more NGOs, government bodies/agencies, and/or private sector organisations. SICs provide online safety information, educational resources, public awareness tools and counselling and reporting services (through dedicated helplines and hotlines) for young people, teachers/educators, and parents/carers. The activities performed by the SICs help minors tackle online risks and become media-literate, resilient, digital citizens. The hotline work strand allows the public to anonymously report suspected online child sexual abuse material (CSAM) for assessment and takedown. The Safer Internet Centres also address the needs of children with specific or special needs, including those with disabilities and those hailing from disadvantaged and vulnerable backgrounds, to ensure no child is left behind.
Call objectives
The funding will ensure the continuation of the well-established European network of national SICs, by enabling the awarded consortia to provide at least:
- A centre for raising awareness among children, parents/carers, teachers and educators as well as other relevant professionals working with children about online opportunities and risks for the under 18s. The focus will be to identify and address:
- specific and general known risks (e.g. harmful and illegal content, cyberbullying, age-inappropriate content; sexual extortion, addictive design and manipulation, disinformation);
- specific and general emerging risks (e.g. new apps, games, online challenges and trends; AI and generative AI, including AI generated pornographic and violent content such as CSAM; virtual, augmented and extended reality; the internet of things and other technological changes raising new social and ethical challenges that impact children);
- issues such as mental and physical health risks related to the use of technologies (e.g. self-harm, cyberbullying, risky online challenges, promotion of eating disorders, screen addiction, social isolation, exposure to age-inappropriate content online, including pornographic and violent content , and sexual extortion);
- risks facing children as young consumers (e.g. nudges to spend money, aggressive marketing strategies, lootboxes).
- A helpline to give advice and support to children and adults around them on issues related to children's use of digital technologies and services; to provide assistance on mental health issues relating to the exposure to age-inappropriate content online, including pornographic and violent content; to strengthen support to victims of cyberbullying, close cooperation with the national Child Helpline 116111 service is required.
- A hotline for tackling the spread of online CSAM (i.e., receiving, analysing, and processing reports of such material). Closer cooperation with law enforcement and the private sector should be further explored in the context of the EU strategy for a more effective fight against child sexual abuse, proposed Regulation to prevent and combat child sexual abuse and recast of the Directive 2011/93/EU on child sexual abuse.
- A youth panel to engage directly with children from different demographic groups, including the organisation of regular youth participation activities, allowing them to express their views and pool their knowledge and experience of using online technologies. Adequate turnover, geographic balance and an open selection of participants is required.
SICs shall strengthen their support to children in vulnerable situations (such as children with disabilities, children from a minority, racial or ethnic background, refugee children, children in care, LGBTQI+ children, as well as children from a disadvantaged socio-economic background, who all may face additional challenges in the digital environment). For example, to address the digital divide, they should offer non-formal education and training to these groups and communities.
In addition, SICs will:
- support the monitoring of the impact of the digital transformation on children’s well-being in cooperation with the BIK platform;
- support the implementation of relevant EU strategies and legislation;
- promote the distribution of relevant online training modules (MOOCs) for teachers;
- expand the role of BIK Youth Ambassadors and BIK Youth Panels to support peer-to-peer activities at national, regional and local level;
- provide trustworthy resources for and carry out campaigns targeting children, parents, carers and teachers, educators and other relevant contacts working with children (e.g. sports coaches, club leaders). Training on children’s rights online should also be included in these initiatives to create a stronger awareness that children’s rights online are the same as offline, as stipulated by UN General Comment No. 25 (2021) on children’s rights in relation to the digital environment (CRC/C/GC/25), and as protected under the DSA, as well as awareness of help and reporting resources and pathways;
- act as a one-stop-shop for reliable and age-appropriate information;
- provide digital literacy training in formal and informal education settings (e.g., youth participation activities, workshops, classroom visits, competitions, peer to peer activities).
- support parents, carers, teachers, educators and other professionals working with children to better understand the risks and opportunities of children accessing digital content and services (e.g., information sessions, train the trainers programmes, and online and offline material);
- identify emerging risks through the helpline service, and communicate this promptly to local, national, and European actors;
- support access to resources and services by public authorities, including law enforcement agencies, and exchanges with hotline analysts to develop better preventive measures and to remove online child sexual abuse material (CSAM);
- cooperate with popular platforms and digital services to assist the public, in particular children, when confronted with harmful and illegal content. This will include, but not be limited to, SICs formally recognised as “trusted flaggers” under the DSA.
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Expected effects and impacts
Provision of the four key elements required of a Safer Internet Centre, namely:
- A centre for raising awareness among children, parents/carers, teachers and educators as well as other relevant professionals working with children about online opportunities and risks for the under 18s, producing and promoting localised age-appropriate resources to address current and emerging risks and opportunities.
- A helpline to give advice and support to parents and children on issues related to children's use of digital technologies and services; to provide assistance on mental health issues relating to the exposure to age-inappropriate content online, including pornographic and violent content; to strengthen support to victims of cyberbullying, close cooperation with the national Child Helpline 116111 service is required.
- A hotline for tackling the spread of online CSAM (i.e., receiving, analysing, and processing reports of such material). Closer cooperation with law enforcement and the private sector should be further explored in the context of the EU strategy for a more effective fight against child sexual abuse and the proposed Regulation to prevent and combat child sexual abuse and recast of the Directive 2011/93/EU on child sexual abuse.
- A youth panel to engage directly with children from different demographic groups, including the organisation of regular youth participation activities, allowing them to express their views and pool their knowledge and experience of using online technologies. Adequate turnover, geographic balance and an open selection of participants is required.
KPIs to measure outcomes and deliverables
- Number of new or updated online resources made available by the Safer Internet Centres (e.g. online trainings, videos, online tools, apps, etc.). The minimum target is 1,100 resources uploaded combined by all EU co-funded Safer Internet Centres per year.
- Number of people reached through events and training activities. The minimum target is 500,000 people reached through events and trainings per year combined by all EU co-funded Safer Internet Centres.
- Number of awareness-raising activities targeting children in vulnerable situations. The minimum target is 20% of the total awareness raising activities organised every year combined by all EU co-funded Safer Internet Centres to target children in vulnerable situations.
- Number of active youth participants. The minimum target is 1,250 youth participants per year combined from all EU co-funded Safer Internet Centres. The turnover rate of youth participants is at least 30% per year, compared to the previous year.
- Number of requests handled by the co-funded helpline services. The minimum target is 65,000 requests every year combined by all EU co-funded helplines.
- Number of reports received by the co-funded hotlines. The minimum target is 350,000 reports every year combined by all EU co-funded hotlines.
- Number of participants in surveys or studies17 related to emerging risks to privacy, safety and security (support to enforcement of the DSA, where applicable). The minimum target per Safer Internet Centre is 500 participants.
- Number of participants in annual surveys on the protection measures taken by online platforms in response to the Guidelines under article 28 DSA. The minimum target per Safer Internet Centre is 500 participants.
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Expected results
The following outcomes are expected:
- support the monitoring of the impact of the digital transformation on children’s well-being in cooperation with the BIK platform;
- support the implementation of relevant EU strategies, policy initiatives and legislation in particular the DSA;
- promote the distribution of relevant online training modules (MOOCs) for teachers;
- expand the role of BIK Youth Ambassadors and BIK Youth Panels to support peer-to-peer activities at national, regional and local level;
- provide trustworthy resources for and carry out campaigns targeting children, parents, carers and teachers, educators and other relevant contacts working with children (e.g. sports coaches, club leaders). Training and awareness raising activities on children’s rights online should also be included in these initiatives to create a stronger awareness that children’s rights online are the same as offline, as stipulated by UN General Comment No. 25 (2021) on children’s rights in relation to the digital environment (CRC/C/GC/25), and as protected under the DSA, as well as awareness of help and reporting resources and pathways;
- act as a one-stop-shop for reliable and age-appropriate information;
- provide digital literacy training in formal and informal education settings (e.g., youth participation activities, workshops, classroom visits, competitions, peer-to-peer activities);
- support parents, carers, teachers, educators and other professionals working with children to better understand the risks and opportunities of children accessing digital content and services (e.g., information sessions, train the trainers programmes, and online and offline material);
- identify and foster synergies and complementarities with other EU-funded projects under similar or different funding programmes (such as EDMO or other projects dealing with activities relevant to the SICs), and collaborate on similar topics to showcase added-value and achieve greater impact;
- contribute to the exchanges of best practices developed by the SIC and/or adapted from other SICs and facilitated by the BIK platform to promote the successful results of the SICs activities;
- identify emerging risks through the helpline service, and communicate this promptly to local, national, and European actors;
- support access to resources and services by public authorities, including law enforcement agencies, and exchanges with hotline analysts to develop better preventive measures and to remove online CSAM;
- cooperate with popular platforms and digital services to assist the public, in particular children, when confronted with harmful and illegal content. This will include, but not be limited to, SICs formally recognised as “trusted flaggers” under the DSA.
- Provide support to the European Commission in the context of the enforcement of the DSA through, for example:
- Early identification of trends: providing information on emerging trends related to privacy, safety and security through participating in the Helpline Early Warning Group and Awareness Centre Early Warning Group.
- Quarterly reporting: completing and submitting a periodic helpline report via the BIK platform to the European Commission. The report would be comprised of statistics and information on the prevalence of reports of different online harm, which platforms the harm occurs on, with particular reference to designated Very Large Online Platforms (VLOPs)/ Very Large Online Search Engines (VLOSEs), if information is available.
- Surveys or consultations: where applicable, in surveys or studies, incorporation of questions to be agreed with the European Commission, including for:
- A consultation of children and young people about their views and experience on matters such as (but not limited to) emerging risks to privacy, safety and security on online platforms and in particular VLOPs/VLOSEs. The consultation with children should include the impact of social media on their wellbeing.
- A mandatory annual survey (to be submitted tentatively in March of each year) on children’s and young people’s experience as to the protection measures taken by platforms in response to the Guidelines under article 28 of the DSA. The questions to be agreed with the European Commission.
- Youth panels: the organisation of at least one youth panel per year to consult young people about their views and experience on matters such as (but not limited to) emerging risks to privacy, safety and security, on online platforms, and VLOPs/VLOSEs designated under the DSA in particular, and impact of social media on their wellbeing.
For each of the three strands of activities the proposals selected for funding will be required to demonstrate that they have achieved the following results by the end of the Action:
For the awareness centre
- A dissemination and communication plan for the awareness activities including key performance indicators, both in terms of reach and impact for each of the proposed activities and resources targeting children, parents and teachers and other professionals working with children.
- On a regular basis, provide qualitative and quantitative feedback at European level as defined by the EU Better Internet for Kids platform.
- An evaluation of the impact of the awareness campaigns on the target groups and report on the key performance indicators.
- A report on the partnerships established/maintained and on the exchange of information with key players (e.g. government agencies, private sector, user organisations, education stakeholders) at national level.
For the helpline
- A national communication and dissemination strategy including key performance indicators, both in terms of reach and impact to raise the visibility of the helpline services.
- A helpline operating guidelines in compliance with national law, including data protection rules.
- On a regular basis, provide qualitative and quantitative feedback at European level as defined by the EU Better Internet for Kids (BIK) platform.
- An evaluation of the impact of the national communication and dissemination strategy and report on the key performance indicators of the helpline.
For the hotline
- A national communication and dissemination strategy including key performance indicators, both in terms of reach and impact to raise the visibility of the hotline services.
- An evaluation of the impact of the national communication and dissemination strategy and report on the key performance indicators of the hotline.
- A hotline manual of procedures in cooperation with law enforcement authorities and in accordance with best practice guidelines.
- Regular and timely processing of reports received. Where legally possible, the hotline must make a preliminary assessment of the legality of the content reported, trace its origin, and forward the report to the appropriate body for action (Internet Service Provider, the law enforcement agency or corresponding hotline). This should include, where legally possible, systematic notice to the host provider of content assessed as CSAM, monitoring of the take-down, and/or forwarding suspected illegal content to certain stakeholders (Internet Service Provider, the law enforcement agency or corresponding hotline) for further assessment.
- Compatibility with data formats of the technical infrastructure ICCAM and the production of statistics required for measuring the impact and effectiveness of the network of hotlines (e.g. time to removal of the illegal content).
- A proactive monitoring and follow-up procedure for the takedown of CSAM, where legally possible, including the collection of statistical data (e.g. time of receipt of report, notice and takedown).
- An extension of the notice and takedown procedure of CSAM to countries without a national hotline, where legally possible.
- An extension of the notice and takedown procedure to CSEM, where legally possible, including the collection of statistical data (e.g. time of receipt of report, notice, takedown).
- A report on the design and implementation of automated report handling.
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Eligibility Criteria
Regions / countries for funding
Moldova (Moldova), Albania (Shqipëria), Bosnia and Herzegovina (Bosna i Hercegovina / Босна и Херцеговина), Iceland (Ísland), Kosovo (Kosova/Kosovë / Косово), Liechtenstein, Montenegro (Црна Гора), North Macedonia (Северна Македонија), Norway (Norge), Serbia (Srbija/Сpбија), Switzerland (Schweiz/Suisse/Svizzera), Türkiye, Ukraine (Україна)
eligible entities
Education and training institution, Non-Profit Organisation (NPO) / Non-Governmental Organisation (NGO), Other, Private institution, incl. private company (private for profit), Public Body (national, regional and local; incl. EGTCs), Research Institution incl. University, Small and medium-sized enterprise (SME)
Mandatory partnership
No
Project Partnership
In order to be eligible, the applicants (beneficiaries and affiliated entities) must:
- be legal entities (public or private bodies)
- be established in one of the eligible countries, i.e.:
- EU Member States (including overseas countries and territories (OCTs))
- non-EU countries (except for topics with restrictions):
- listed EEA countries and countries associated to the Digital Europe Programme (list of participating countries)
Targeted stakeholders
Existing or new Safer Internet Centres in the eligible countries.
other eligibility criteria
Specific cases and definitions
Natural persons are NOT eligible (with the exception of selfemployed persons, i.e. sole traders, where the company does not have legal personality separate from that of the natural person).
International organisations are NOT eligible, unless they are International organisations of European Interest within the meaning of Article 2 of the Digital Europe Regulation (i.e. international organisations the majority of whose members are Member States or whose headquarters are in a Member State).
Entities which do not have legal personality under their national law may exceptionally participate, provided that their representatives have the capacity to undertake legal obligations on their behalf, and offer guarantees for the protection of the EU financial interests equivalent to that offered by legal persons.
EU bodies (with the exception of the European Commission Joint Research Centre) can NOT be part of the consortium.
Entities composed of members may participate as ‘sole beneficiaries’ or ‘beneficiaries without legal personality’. Please note thatif the action will be implemented by the members, they should also participate (either as beneficiaries or as affiliated entities, otherwise their costs will NOT be eligible).
Beneficiaries from countries with ongoing negotiations for participating in the programme (see list of participating countries above) may participate in the call and can sign grants if the negotiations are concluded before grant signature and if the association covers the call (i.e. is retroactive and covers both the part of the programme and the year when the call was launched).
Special rules apply for entities subject to EU restrictive measures under Article 29 of the Treaty on the European Union (TEU) and Article 215 of the Treaty on the Functioning of the EU (TFEU). Such entities are not eligible to participate in any capacity, including as beneficiaries, affiliated entities, associated partners, subcontractors or recipients of financial support to third parties (if any).
Special rules apply for entities subject to measures adopted on the basis of EU Regulation 2020/2092. Such entities are not eligible to participate in any funded role (beneficiaries, affiliated entities, subcontractors, recipients of financial support to third parties, etc). Currently such measures are in place for Hungarian public interest trusts established under the Hungarian Act IX of 2021 or any entity they maintain (see Council Implementing Decision (EU) 2022/2506, as of 16 December 2022).
Additional information
Topics
Relevance for EU Macro-Region
EUSAIR - EU Strategy for the Adriatic and Ionian Region, EUSALP - EU Strategy for the Alpine Space, EUSBSR - EU Strategy for the Baltic Sea Region, EUSDR - EU Strategy for the Danube Region
UN Sustainable Development Goals (UN-SDGs)
project duration
36 months
Additional Information
Proposals must be complete and contain all the requested information and all required annexes and supporting documents:
- Application Form Part A — contains administrative information about the participants (future coordinator, beneficiaries and affiliated entities) and the summarised budget for the project (to be filled in directly online)
- Application Form Part B — contains the technical description of the project (template to be downloaded from the Portal Submission System, completed, assembled and re-uploaded)
Proposals are limited to maximum 70 pages (Part B).
Call documents
Call Document - DIGITAL-2025-BESTUSE-08Call Document - DIGITAL-2025-BESTUSE-08(512kB)
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